Vendors are one of the key stakeholders in Facility Management as they are responsible for the actual execution of tasks. The selection of vendors needs to be done carefully, and their performance needs to be continuously monitored to ensure that the deliverables are of the expected quality and within the agreed timelines. Due to their centrality in the FM processes, the success or failure of vendors is normally what determines the service levels of the FM teams. However, without accurate data, it is difficult to track the activities of vendors, which can lead to poor performance. Hence, we need to automate vendor management processes to ensure proactive monitoring and measurement of vendor performance.

Smart-FM's Vendor Management is designed to automate the monitoring of vendor services. Its features include

  • Detailed information on the Vendor AMC contracts with agreement upload
  • Rate Contracts information available for ensuring accurate purchase orders
  • Alerts sent at regular intervals prior to the end of contracts
  • Track Reactive Maintenance performance through link to Requests feature
  • Planned Preventive Maintenance Visit schedules for each vendor & location
  • Vendors & FM teams sent reminder alerts prior to the visit periods
  • Actual visit information recorded for each visit with report upload
  • Checklists can also be used to record detailed information for each visit
  • Centralized view of all missed visits for each vendor and location
  • Vendor invoice details can be entered with document upload
  • 3 level Approval of invoices with data provided for payment after approval
  • Reports & Dashboards to monitor vendor performance


Digitize Contracts

Eliminate errors due to lapsed contracts as well as incorrect invoicing by vendors

Track Metrics

Get accurate information on both Reactive & Planned Maintenance deliverables

Invoice Processing

Simplify vendor invoice approval processes and get up-to-date progress status

Contract Renewal

Benchmark data from different vendors for contract renewal and improvement

Get Started

We can schedule a discussion to understand your requirements for automation of Real Estate & Facility Management processes as well as give a demonstration on the Smart-FM solution.

We can also setup a Trial - with your own data - to show its flexibility & ease-of-use and fitment to your requirements.



401, Mittal Commercia, off Andheri Kurla Road,
Marol, Andheri (East), Mumbai 400059.


+91 - 9820880525
+91 - 22 - 285 111 08

Your message has been sent. Thank you!